'Your employee was unable to walk' : Entitled hotel guest attempts to dictate employee's life off the clock, manager puts guest on DNR list

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    Wood - "Poor choice of staff" Per requirement, she reached out to the guest for more info and the guest explained that they recognized me at the same bar with my work clothes, beard, and my long hair. The guest just said to her that she doesn't think front desk agents should be drinking at all, even off the clock+.
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    Font - Posted by u/Jdawger_ 10 hours ago I got a negative Front Desk review, while I was off the clock at a bar 10 minutes away from the hotel. Medium 2 I've been working at my hotel for three on-and-off years and have received zero negative reviews directly towards me while I was working the desk... ...well, I did say working the desk. In my three years, I received one directed complaint.
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    Font - For context, this happened when I was still in college. I got off of my afternoon shift and went to a campus pub with my college friends to unwind. I went straight to work still wearing my work clothes, but took my nametag and anything that states my hotel on it; basically, I was wearing my checkered long-sleeve shirt and black pants (yes, this is important). I had a great time, downing shots, drinking beer, and then having my designated driver roommate drive me and my car back to our apa
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    Font - Two days later, I get into work and my boss is there. Felt it kind of odd because she is usually gone before afternoon shift gets there at 3pm. She doesn't look mad, more concerned and confused. I clock in and she asks to speak to me. Again, she didn't sound mad, so I was more wondering if everything is ok. She pulls up our review forums and shows me the most recent review. It reads something like "I saw the front desk agent getting dr k with friends, downing sh 5, and unable to walk. Ver
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    Font - Obviously, my boss had to ask me some questions to follow up, with the biggest one being "were you drinking at work." I say that I was of course not and I just went to the bar after my shift two days ago. I explained that I made sure my nametag was off and there was nothing that said our hotel on it, but still had the same work clothes I had on that shift. Per requirement, she reached out to the guest for more info and the guest explained that they recognized me at the same bar with my wo
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    Font - After that, she said that I had nothing to worry about and that what I do on my own time is my own so long as it is not illegal. The guest's review was removed by corporate after my owner's request and the guest was added to our Do Not Rent list. And the best part, after my boss said that I had nothing to worry about, she invited me to that same bar for drinks that same night and bought the first round.
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    Font - +2.8 hr. ago The guest sounds like the kind of person that thinks school teachers should never be seen in public except at church. CoderJoe1 Vote Reply Share HaggisLad 8 hr. ago . I'd be more concerned actually seeing them go int a church Reply Share Vote
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    Font - birdmanrules What a AH. +29 hr. ago I have gotten two in seven years. One I agree with I was having a bad day. So it was fair. But the other. Heard screaming and ran to a guy who had collapsed with what after dragging out the de fib said was an heart a ack.
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    Font - So whilst other guests called an aml ce I followed the defibs including chest instructions compressions. A Karen came out of her room saw me and said I need towels. I replied I'm sorry this man is in trouble I cannot assist you right at this moment.
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    Font - She repeated towels now. I said as soon as the am arrives ma'am. Anyhow she slams door, after man was taken away I got towels knocked on door to her saying. I am going to report you for ignoring me. Short story, she did. Shorter story. Boss DNR her. Reply Share ce Vote
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    Font - . 8 hr. ago I was Night Audit \ Security and I made a comment to a guest at check out. They asked how my night had been? I said that it had been a long busy night and that I was ready to go home and have a beer, @ 6 am... JaBevi5055
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    Font - Now I explained to the guest I was checking out the difference in time, when she made the comment of how I was an AL [C. I told her that to her, it is 6 am, morning, getting up to start her day. BUT!!! To me, having just worked a 10 hr night shift, it was 6 pm and the end of a long trying day. Time for a dinner, a beer, and relaxation, then eventually bed. Now she seemed to believe that explanation, then and there, but who knows later.
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    Font - _violetlightning_ . 5 hr. ago I got a bad review about me working the breakfast shift that was completely fabricated one time. One of the residents, who was not 'well' had some issue with me and got his friends to make up something to get me in trouble. The story they came up with was that they had approached me in the kitchen at 9:30 (breakfast ended at 10) to tell me that we were out of coffee. I allegedly refused to make more, and told them 'well there's a Starbucks a few blocks away'.
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    Font - The manager approached me about it and I gave her my side. 1)between 9 and 10 I'm rarely in the kitchen because I have to clean the lobby and the lounge; 2)we hadn't run out of coffee in months; and finally 3)I would never send someone to Starbucks - there's a coffee shop right across the street from us. If I was feeling bitchy, I would've sent them there. That last one was the one that convinced her. Vote Reply Share
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    Font - Gwydion-Drys 5 hr. ago I got a complaint levelled at me for being overweight. I was pretty obese at the time. But I still wore a suit and a button shirt in the hotel color. Just like the hotel demanded. So I was dresses professionally. The review said it did not refelct well on the hotel to have overweight staff. The GM was even heavier than me. So he just shrugged and put the Lady on the DNR list. Reply Share Vote
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    Font - Recent_Courage_404 · 28 min. ago That's beyond pathetic to complain about. Vote Reply Share Vote Ya-Dikobraz 11 min. ago Guest must have been at the same place drinking. I don't think guests should drink at all. /S .. Reply Share
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    Font - Stunning_Parsnip_454 · 2 hr. ago Just a little tip...don't refer to your boss as 'my owner". Vote Reply Share
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    Font - KakaakoKid 10 hr. ago Even though the review was unjustified, I don't really get why the guest was added to the DNR list. Was the guest obnoxious in some way not mentioned? Reply Share Vote Username19611691 10 hr. ago It's pretty obnoxious to presume you have the right to decide what strangers do in their personal lives. I would not want someone that unhinged staying in my hotel either.
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    Font - Kyle_py - 5 hr. ago This is precisely why I come to work early to change and leave after chaning back. At work, I speal several languages and will try my best to accomodate the guest. Outside, I only speak the language you first heard me use, no I do not know this town, no I've never heard of X,Y,Z. Otherwise, if the guest recognizes you, he WILL consider you still on the clock Vote Reply Share

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